To provide a more convenient and fast alternative to ordinary phone support, we have installed a live chat software solution on the Wavecom website. This enables you to solve any problems by communicating with a specialist in real time.
The live chat service will allow you to make immediate contact and find a solution to your problem as quickly as possible. Answers to simpler questions can be provided immediately, along with the instructions and information that is often forgotten during a phone conversation.
It may take at least 5-10 minutes to resolve more serious issues. Thanks to the live chat service, you will not have to waste your valuable time waiting on the phone or conducting a dialogue with the help of emails and a ticket system. We will provide an answer as soon as possible and you can react at a time that suits you.
You can open the live chat window by clicking on the “Online customer service” button in the bottom right corner of the website. You can also have the conversation using your smart device.
Initially, the live chat service will be operating during our office hours, Mon-Fri 9 AM - 5 PM.
We encourage everyone to use the new solution for communicating with us from now on.